Bikewind.com Return Policy
All Returns Require Prior Authorization
Please call 301-467-8525 for a Return Authorization
Number. Any item returned without authorization will be refused.
Return Of New Items
We allow you to return any new and unopened
bike within 15 days of your purchase date. You may choose a full-credit
product exchange or a full credit by the same means payment was
made. Shipping charges cannot be refunded.
If a bike is new and opened, you can return
it within 15 days of your purchase date. However, a 15% restock
fee will be charged. Shipping charges cannot be refunded.
If a bike is damaged due to your fault, no
return will be accepted.
We do not accept any return after 15 days
of your purchase date.
If we ship you a wrong bike, we will replace
it with the correct one without any charges to you.
Packaging Your Return
Returned bike must include all factory packed
accessories in the original box. Incomplete returns will receive
a reduced credit reflecting any missing accessories. Return bike
must be carefully boxed to ensure that the bike will not be damaged
during the shipping. Your Return Authorization Number must be displayed
prominently on the outside of the shipping box.
Return Shipping Costs
You are responsible for shipping any return
product to our warehouse. In the case that you exchange a wrong
product for the correct product, we will provide and pay for the
outbound shipping for replacement merchandise. Returned merchandise
must arrive no later than 30 days after we provide you with a Return
Returns meeting the conditions outlined above
will be processed within 5 business days following receipt. Processing
may be slightly extended during peak business periods.
Please Call for a Return Authorization: 301-467-8525
For Returns via FedEx, UPS, etc.
18523 Crestmount Road
Boyds, MD 20841